Reservations

The reservation should be sent through our online reservation form, e-mail or fax. The reservations is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.

Rates

The rates advertised for you on this website are available ONLY through tnktravelvietnam.com. Please DO NOT try to call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates advertised on our website are subject to availability and the good cooperation between the hotels and us.

The rates shown may be subject to change pending requirements, eligibility, seasons and/or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.

Confirmation of Booking

Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. The confirmations are coordinated by tnktravelvietnam.com staff and send via e-mail to you within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately at sales@tnktravel.com.vn or vietnamtnktravel@hcm.vnn.vn.

Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalize your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.

Hotel Booking Guarantee
To guarantee your hotel or tour or ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email. You may need refer to "How we work" for information of booking guarantee.

Cancellation/Amendment & Non arrival policy
If you wish to cancel or amend your booking after the voucher has been issued, a cancellation fee will apply, in accordance with the hotel policy. The cancellation fee varies according to the hotel/tour or ticket specified in your booking as well as your check-in date.
Note: In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.

- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 3 (THREE) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!

- If you cancel LESS THAN 3 (THREE) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred through your credit card, which was used to guarantee your booking. Your credit card statement will show the debit entry as TungNgoc Co.,Ltd. or the name of hotel.

- Last minute cancellations for the tour booking:
    > 19 days before arrival: no cancellation charge.
    12 - 18 days before arrival: 10% of the amount will be charge.
    7 - 11 days before arrival: 40% of the amount will be charge.
    < 7 days before arrival: 100 % of the amount will be charge.

- Last minute cancellations for the tickets booking will be according to the specified in your booking.
Important note: The default currency to be used for cancellation fees, if the hotel's local currency does not show below, will be USD.

How to cancel or amend

All cancellations and amendments must be made IN WRITING using one of the following methods:

1. Email to Cancellation to: sales@tnktravel.com.vn or vietnamtnktravel@hcm.vnn.vn
2. A fax with the word "CANCEL or AMEND" in the subject line to: +84 (8) 920 4766 / 920 4767

When you contact us, we require the following information, so that we may efficiently process your request and reply to you:

1. Your Booking ID.
2. Email Address used in the booking.
3. The Full Name used in the booking.

Failure to do so will result in you being subject to the conditions described above.
Note: Please be advised that we will NOT accept any cancellations or amendments requests by phone unless the matter is extremely urgent. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.